1) NO, I was not told they were busy as I spoke with her husband!
This dry cleaner does a great job. Friendly and helpful family that will go above and beyond to make customers happy. Good prices and excellent customer service. Clothes come out fresh and clean and every time.
"No, It will be tomorrow (Friday) no earlier than 5. You were given a ticket that said Friday and I know he explained to you that we are very busy!" She then showed me THEIR ticket and continued to argue with me...
I picked up my clothing and took to different cleaners because I am a man of principles and do not want to support the disrespect.
4) None of the other people's bags of clothing were there with mine. Mine stayed in the "back of the line"!
The only reason I will give a 3 is because the owner (husband) is very respectful and they do quality work. The other owner (wife) has respectful vernacular but talks down to you. Do not go here if you're expecting "normal", fast/expedient turnaround time getting your clothing back. Dropped off early Monday morning and told them I wanted back Wednesday, Thursday at latest. Went in Wednesday, was told "tomorrow (Thursday)". Went in Thurs and was told by the wife,
Love the customer service. Owners genuinely show care and concerns for their. Something that's lacking with most businesses today.
They have always been friendly and on time for cleaning my men's dress shirts and slacks. They have even done some alterations. Their attention to detail is not the very best, but it is decent (for example some creases on slacks can be a little bit off). Overall a very positive experience though.
I wouldn't be as pissed as I am if she wouldn't have been so disrespectful and told me what my conversation consisted of when she was nowhere around! And tell me I received something when I did not.
Lost item ZERO effort to find. If you lose your ticket beware they do not have the capability to find your item. My fault I lost the ticket, I understand. Their ZERO effort in even attempting to find my item, that is the part the really upsets me. It is however, 2017 with all the computers and such you think people would be capable of keeping better records. This is not one of those places, They are lost in time somewhere around the 50's with little or no organizational skills.
3)She changed the drop off AND pickup date on her ticket, to Tuesday and Friday after 5.
2) I did NOT receive a ticket with our agreed date
Woodland Cleaners is a US Laundry based in Keller, Texas. Woodland Cleaners is located at 12477 Timberland Blvd, Keller, TX 76244, USA.
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