I have bought glasses from this place two times. They sell brand name frames that are not designed well and I would argue are of high quality. The first time I bought glasses from them, the design of a groove near the temples caused my hair to get stuck all the time. This time around I bought a pair of Jimmy Choo frames that gave me sores on my nose and constant headaches. I took a loss to get another pair of glasses because they didn't have a comparable pair. They convinced me to get thinner lenses, for which I paid extra, and left out the fact that the thinner lenses couldn't come with transitions, which I had paid for. I have made 10 trips to this store in the last 2 months. Spare yourselves the trouble by going some place else.
Also, I was put on hold for over 15 minutes when I called to have my prescription faxed.
Excellent patient and customer care was given. Professional staff, great Office Manager and Doctors, and lightening fast return on glasses. Thanks to the Lab Manager, Arlando, for getting my glasses back to me in 4 days. Best place ever!!!!!!
The doctor at this location is amazing. She was very nice and quick with the exam. Awesome job.
Great appointment. No waiting and staff was very prompt. Only thing that would have been better would be the glasses selections. It didn't seem like there were a whole lot to choose from, but found what I liked.
I have been going to Total Eye Care in both Keller and Colleyville for several years. The doctors and staff are very professional and helpful. I have recommended them to so many people, I have lost count. They are great with children and adults. I would never trust my eyes to anyone else.
However, I'm not pleased with the rest of the staff/office. My insurance covers $130 towards frames, so I like to get as close to that as possible. I looked at a few frames that I liked, and I was quoted $295 each (!!!). I went to LensCrafters as soon as I left the office and I found the EXACT same frames for $160. These private offices are a complete ripoff when buying frames. They mark their glasses up way too much. Not to mention my glasses will arrive in 3 days, as opposed to a few weeks with Total Eye Care. I would recommend using the doctor for your eye exam, but taking your prescription elsewhere to buy your frames.
Total Eye Care Keller Southlake is a US Doctor based in Keller, Texas. Total Eye Care Keller Southlake is located at 1834 Keller Pkwy #100, Keller, TX 76248, USA.
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