It took one month to fix my laptop screen because the one that they ordered originally was broken upon arivial. A week after the phone call informing me the ordered screen was broken, after not hearing anything back from them, I had to call them to find out that they actually needed to charge me for an additional part. I finally recieved my repaired laptop and they did good work. A week after recieving and paying for the laptop I was called again to be told I wasn't charged for the additional part and they needed to run my card which did not add up as I believed I had paid the full price based on the quotes for the screen, labor, and additional part. After doing some digging, I discovered that the quoted price for the laptop screen was not what they charged me. The price for the work had risen by the exact price of the extra part they still wanted to charge me for, meaning I was paying the original price for the work, an extra $40 that was not quoted, and another $40 for the extra part bringing our grand total to $80 not was not quoted when they took my laptop in and charged a $60 deposit. After spending 10 minutes on the phone trying to explain my situation, I was told bottom line that I had to pay the additional fee. The whole process was incredibly unprofessional. I would strongly urge against using Keller Computer Care.
This is a great place to have equipment repaired. They replaced the fan in my laptop quickly so I can get back to work. Thanks so much. I have had other devices repaired by their capable hands. I'm sure we'll be back.
First, I have used them several times in the past for my computer problems and had no issues therefore didn't think twice about taking my phone there to be fixed. Took my phone in to fix the LCD screen (was not cracked) and they had to order the part which took several days, but I am not complaining about that. Went in to pick it up and they said something was still wrong with the screen and they would have it fixed within the hour. Went back to pick up the phone an hour later and the outside trim was broken and the on/off button did not work NOTE: BOTH WERE NOT BROKEN WHEN IT WAS TAKEN IN THERE!! This was pointed out about the trim and that it would be an additional $25 to fix even though THEY BROKE THE PART. Then the on/off button was told did not work and was informed just to take the battery out or there is an APP where you can turn your phone on/off.. Which makes absolutely no sense!! When I got home the screen went white, so took the battery out but since the on/off button does not work which THEY BROKE could not turn back on. Called first thing this morning and was told they would have to talk to Mike (owner) about the situation and I was told they would message him through IM since that was the only way they could contact him.. Called back at 2:45 and was told they have not talked to him and still have NOT ordered the parts for the broken parts of my phone and again to remind y'all THEY BROKE! So here we are over a week later, with no phone and more problems with it from when I dropped it off... STAY FAR FAR FAR AWAY FROM THIS PLACE.
Competitive prices. If there is another repair shop in Keller and they are cheaper, KCC will price match. Convenient location right next to a restaurant where you can sit and eat while you wait for your iphone to be repaired.
I put off getting my screen fixed until it just stopped working altogether, so when I walked into Keller Computer Care, I had about a year's worth of cracks and loose screws going on. They fixed my phone and got it done faster than I expected. Courteous, efficient, and a much better deal than having to buy a new phone!
Keller Computer Care is a US Store based in Keller, Texas. Keller Computer Care is located at 149 S Main St, Keller, TX 76248, USA.
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