My 17 year old took his 2001 Honda Accord for an oil change. He was told it was $20 and called my husband to confirm that was a fair price. 30 minutes later he was charged $70 for a $34.95 synthetic oil change due to hidden fees. Charges on top of charges. $23 Labor on top of the charges for the oil change and the oil?!!!! Is the $34.95 just the "cover charge"? I called this morning for a price check and was told it was $34.95. Only got info on additional charges after advising them we would be returning for a refund on the overage. Why not just give total up front? Disappointed in your deceptive tactic of quoting one price on the phone and then taking advantage of a captive audience when the vehicle is brought in. We have done business at the Keller location for over 7 years. At some point management changed and it hasn't been the same since. We will NEVER use them again and will definitely NOT recommend them. This was the final straw after many other instances of getting estimates for work that other shops including ones at the dealership said was unnecessary. AAAANNND the dealership was lower cost with all their amenities!!!! I am posting my review here because my verbal complaint was addressed by the guy who answered the phone as if to say "oh well..." and I seriously doubt that my previous written complaint on their own survey will be addressed any differently.
Made an appointment online for an oil change. Was greeted promptly and has my vehicle taken in for service quickly. The employees noticed I had a 5 qt container of oil in my front floorboard and mentioned that I could save money if they used that instead. (I bought the oil last week when I planned on just changing the oil at home- I changed my mind because it's August in Texas) I got out of there with quick service, spending less than I anticipated and neither my husband or I had to spend one of our days off laying on the floor of a garage. Thankful these guys were paying attention and helped me to save some money!
$272 for a change of transmission fluid? When asked why, they bring up needing markups to run their business at a profit. I called a local dealership to see what they would charge for the same service on the same car and they said $100. 172% higher than a competitor isn't a markup, it's a rip-off. Also, to TOM the manager who was rude to my wife on the phone when she called to talk about it, if all you can say is that we don't know what we're talking about, it just confirms our suspicion that were being ripped off. I thought "the local guys" should give a better deal, or at least as good, than the dealerships and offer a first name basis level of service but not this bunch.
Keep It in Keller. Very efficient. Have coupons. Price check has been similar to dealership prices but I don't have to drive 30 min to dealership. They've also been known to give me ride home when leaving my car. Not certain if this is service or I got lucky!
Justin and Brandon went above and beyond to help me. They were more focused on me and helping me rather than how much they could charge. I will come back to these guys for any type of future auto repair I have, they were awesome
Driver S Edge Auto Repair is a US Car Repair based in Keller, Texas. Driver S Edge Auto Repair is located at 301 S Main St, Keller, TX 76248, USA.
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